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Refund Policy

A legal disclaimer

Refund & Return Policy

Effective Date: 01/01/2026
Last Updated: 01/02/2026

Thank you for shopping with LA Grills & Welding, LLC. We want you to be fully satisfied with your purchase. This Refund & Return Policy explains how we handle returns, exchanges, store credits, and refunds for purchases made through [yourwebsite.com] (the “Site”).

By placing an order on our Site, you agree to this Policy as part of our Terms and Conditions.

1. Returns Eligibility

We accept returns and exchanges for most unused, unopened items within 30 days of delivery.

To qualify for a return:

  • The item must be unused, undamaged, and in original packaging.

  • Proof of purchase (receipt, packing slip, or order confirmation) is required.

  • Return requests must be submitted within 30 days of delivery.

We reserve the right to deny returns that do not meet these criteria.

2. Non‑Returnable or Final Sale Items

Some items are non‑returnable unless defective or damaged upon arrival, including:

  • Gift cards;

  • Clearance or final‑sale merchandise;

  • Customized or personalized products;

  • Perishable or consumable goods.

3. Return Process

To initiate a return:

  1. Contact Info@lagrillswelding.com with your order number, name, and reason for return.

  2. Wait for our return authorization and detailed instructions.

  3. Send the item to:
    LA Grills & Welding, LLC

1235 Sycamore Dr

Burgaw, NC 28425

Unless the return is due to our error (e.g., incorrect or defective shipment), customers are responsible for the cost of return shipping.
We recommend a trackable shipping method — we cannot be responsible for returned packages lost in transit.

4. Refunds and Store Credits

Once your returned item is received and inspected, we will email you to confirm approval or denial of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.

  • You will receive an email confirmation when your refund has been issued.

Shipping and handling fees are non‑refundable, except in cases of our error.

Store Credit Option

At your request — or if a full refund is not available — we may issue store credit for the returned item’s value (excluding shipping).
Store credits:

  • Are valid for future purchases on our Site;

  • Do not expire for at least 12 months from the issue date;

  • Cannot be redeemed for cash;

  • Must be used in a single transaction (unless otherwise allowed).

Store credits are delivered by email as a code or digital gift card.

5. Exchanges

We replace products only if they are defective, damaged, or the wrong item was sent.
If you need an exchange for the same item, please email info@lagrillswelding.com within 7 days of delivery with photos of the problem.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact info@lagrillswelding.com within 7 days of delivery.

  2. Include photos of the item and packaging.

  3. We will arrange a replacement shipment or refund at no cost to you.

7. Late or Missing Refunds

If a refund doesn’t appear after you’ve been notified of issuance:

  1. Check your payment account again.

  2. Contact your credit card provider or bank (processing times vary).

  3. If still unresolved, email info@lagrillswelding.com for assistance.

8. Cancellations

You may cancel an order within 24 hours of placing it, provided it has not yet shipped. Once shipped, standard return procedures apply.

9. International Returns (if applicable)

For international orders:

  • Customers are responsible for return shipping, customs, duties, and related charges.

  • Refunds apply only to product cost (shipping and duties are non‑refundable).

10. Contact Us

If you have questions about this Refund & Return Policy, please contact us:

LA Grills & Welding, LLC
Email: info@lagrillswelding.com
Phone: 910-540-2878

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